Browser
Checking this browser…
Diagnostics run in a desktop browser on the machine you want checked. Share this page and open it there.
Human technician
Tikunit names the problem and fixes what it can. When you want a person on the machine, I join over Microsoft Quick Assist and work from your report.
That is how we connect: Microsoft's own remote-help app, not a custom remote desktop. Open it now so it is ready, or install it from the Microsoft Store.
Tikunit Helper
Download the Helper. It pairs on its own and this page follows it live.
We already see where you are
Next we check the PC itself
Windows sometimes blocks newly published programs it has not seen before. The Helper is new and is not yet signed with a purchased certificate, so Windows has no history to judge it by. That is a decision about how well known the file is, not about anything found inside it.
You can check the file against the checksum above. If you are not comfortable, do not run it - ask the technician who sent you here.
A signed release is the long-term fix. Until then we show the checksum so you can verify the file yourself.
Checking this browser…